May 7, 2020
FOR IMMEDIATE RELEASE
COURTS OPTICAL: NEW PROCEDURES TO SERVE YOU
Covid-19 is unlike anything we have experienced in our lifetime and we continue to monitor and respond to its effects during this difficult period. Courts Optical prioritizes the health and wellbeing of our staff and patients and has taken the last few weeks to adjust our operations with new protocols and procedures. Changes have been made in how we conduct appointment bookings and walk-ins. Specific steps have also been implemented for you upon arrival, as well as for eye testing, fitting of glasses and pick-ups.
These protocols and procedures have been implemented at our George Street Grenada branch and well will be reopening effective tomorrow May 12th, 2020. Our updated opening hours are Monday – Friday 9am – 2pm daily.
Amendments to booking appointments
Patients will be interviewed concerning health and travel movements at the point of appointment bookings, and upon arrival at the branch. This will include asking about any flu-like symptoms, respiratory issues, fever etc. If any doubts arise regarding the health or travel movements of customers, appointments will be re-scheduled to another time that is safe for all. Appointment sessions will run for 30 minutes and will be made by date and the availability of doctors. If patients require accompaniment to their appointment, only one person will be allowed to do so, to minimize the number of individuals who will enter the store. Additionally, to comply with social distancing protocol, patients will be asked to wait outside if there are already 3 persons in the branch. Walkins will be accepted but those who have made appointments will take precedence. Appointments can be made via our online platform at www.courtsoptical.com or through our Call Centre at 473 435 2958.
Arrival at Branch
Upon arrival, all persons entering the store must have their hands sanitized. Doctors, staff and patients will be provided with masks for use while inside the branch. Inquiries will again be made of patients concerning their travel movements/history and health as it relates to Covid-19 type symptoms. The temperature of all persons coming into the branch will be checked and if any are found to have high temperatures, then appointments will be rescheduled.
Sanitization of Pre-Testing and Testing Equipment
All pre-test equipment will be sanitized in the presence of patients before use. Doctors will also sanitize test room equipment in the presence of patients before use for the greatest transparency.
Choosing and fitting of glasses
The instruments used for choosing and fitting glasses will be sanitized in the presence of patients before they are used and before trying any frame. Patients coming to collect, will have their glasses also sanitized before they are fitted.
The wearing of masks is now mandatory for all; to include staff and patients, once entering the store. Patients entering the store without a mask will be provided with one and all staff members (doctors and support staff) will wear masks and gloves. Gloves will be changed in the presence of the patient.
In addition to the above, we have increased our cleaning process so that counters and surfaces which are used often will be sanitized on a frequent basis.
We encourage you to prioritize your health; wash hands or sanitize often, stay 6 feet apart when you go into public spaces and enjoy spending time with your loved ones as we go through this challenging period together.
Our Customer Service team at 473 435 2958 is ready to serve you and can answer any questions you may have. Thank you for your continued support and we look forward to serving you soon at one of our locations. Stay safe and stay positive as we continue to provide value you can see.
ABOUT UNICOMER GROUP
The Unicomer Group operates in 26 countries from its headquarters in El Salvador, and has over 15,000 employees. The Group offers its customers the widest and most modern line of products and financial services across the countries of operations. The retail brands of Unicomer include Courts, Lucky Dollar, Courts Optical, Courts Ready Cash, Ashley Furniture HomeStore, and RadioShack.
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